Policies & Forms
please take a moment to review our polices
FORMS
Skincare
Form
Cancellation
Policy Form
Parental Consent Form
Cancellation Policy
If you need to cancel your appointment please do so at least 24 hours in advance. Any cancellations with less than 24 hours notice will be charged 50% of the service price. Missed appointments/No Show will be charged the full service price. A missed appointment/No Show with a Gift Certificate/Voucher will render Gift Certificate redeemed.
Please also note, if you are late your service may be shortened.
Services booked at a promotional price cannot be refunded. Since I'm a small appointment based business, these charges cover my time and allow me to continue operating my business.
No-Shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." They will be charged for their "missed" appointment.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session.
Out of respect and consideration to myself and other customers, please plan accordingly and be on time. Please contact me in accordance to my Cancellation Policy if your appointment needs to be cancelled or changed.
Peacefulness
For their safety, children without appointments are not allowed in treatment rooms or in the reception and relaxation areas. Cell phones and smart devices must be silenced during treatments and in the relaxation areas.
Prices Subject to Change
We are constantly expanding our services to elevate your experience. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Product Purchase Returns
No refunds on services, prepaid packages or opened products.